Flexible Payment Options

Information

Our dedicated support team is available to assist you with any questions or concerns, whether related to your order, product information, or general inquiries.

Shipping Information

Packing and Shipping

Biomorph’s packing and shipping costs within the continental USA are based on a percentage of the merchandise total. Please submit a quote request for AK, HI, PR, and Canada, other international orders, and orders over $10,000.00.  We will respond with an invoice including packing & shipping to that location. To maximize economy, we ship Biomorph desk components from our several factories directly to you. The tops, frames, chairs, and add-ons are shipped independently by different carriers and will arrive at different times within the normal delivery window. Smaller desks, chairs, and add-ons are shipped by UPS or FedEx.  Larger Biomorph desk parts are shipped by commercial trucking companies due to their size and weight, who will call to arrange delivery 24-48 hours prior to delivery. We pack the larger desktops on pallets or in wood crates for protection, and some crates and frame pallets are heavy (especially for larger or multiple desks) and will require help receiving.  Extra charges will apply for side delivery and installation services.  Please contact us for a quote. Typical truck deliveries are either door-to-door or dock-to-dock. All shipments are insured against. You MUST report damaged cartons or merchandise immediately at (888) 302-DESK and note on the delivery slip BEFORE the trucker leaves. Please take photos and email them to us.

Delivery Times and Receiving Instructions

The lead time for normal delivery of stocked items is 3-4 weeks to ship from factories, 4-6 weeks for chairs, lighting, and other components. For out-of-stock, customized orders, or special colors, the shipping time is 6-10 weeks. Accelerated and international shipping is available. Larger orders of 20 units or more can take 6-10 weeks to ship. Please call us at (888) 302-DESK or email us at info@BiomorphDesk.com for further information.

IMPORTANT Receiving Instructions
Attention: Customer, Installer, or Receiving Personnel
If no damage or suspicion of damage is noted on a Delivery Receipt at the time of delivery, damage responsibility is removed from the carrier and any damage replacement costs are transferred to you, the Customer, Installer or Receiver.

Therefore, when accepting shipments, please follow this procedure:

1) Count the number of pallets and/or pieces delivered.
2) Check as thoroughly as possible for damage to items on the pallet.
3) Check pallets and pieces for any sign of damage or rough treatment. Look for crumpled corners, tops, bottoms, and sides, dented or torn boxes, torn stretch wrap, broken pallets, or any signs of repackaging.
4) !! IMPORTANT !! Sign the Delivery Receipt in 1 of the 4 ways below:

“Received Short” and note how many pallets or pieces are missing.
“Visible Damage – Pending Further Inspection” and detail the damages to items that are visible. Open ASAP to inspect interior contents.
“Possible Damage – Pending Inspection” and note the reason for the suspicion (crumpled corners, etc.). Open ASAP to inspect interior contents.
Sign clear (no additional comments necessary). IF A, B, OR C IS RELEVANT, YOU MUST CONTACT BIOMORPH IMMEDIATELY AT 888 302 3375 OR customerservice@BIOMORPHDESK.COM. After-hours messages will be promptly returned.

5) If any damage is apparent, take pictures before and after opening the shipment. List all actual damages and keep all damaged items and packaging in case the carrier requires inspection.

To make a claim and request replacements:

1) Contact  Biomorph immediately to report the damage or discrepancies at 888-302-3375 or customerservice@biomorphdesk.com
2) If the Delivery Receipt was noted as specified above, replacements will be shipped as soon as possible and usually at no additional cost for the replacement or freight expense to you.
3) If no damage notation was made but hidden damages are later discovered, these must be reported with documentation (photos, etc.) within 10 days of delivery. The cost of replacement or reimbursement will be decided on a case-by-case basis. Timely claims are essential – the longer the damage goes unreported, the less chance a claim will be paid. After 7 days, a claim CANNOT be considered.
4) If items were shipped on an end-customer-specified carrier, damage claims are the customer’s responsibility. Damaged replacements will be processed as a new order.

We take exceptional care in packing our products for shipment. The majority of shipments arrive at their destination with no carrier damages, however, when damages occur, noting that damage (actual or possible) or discrepancy at the time of arrival is essential to the favorable settlement of a claim.

Freight Claims

Risk of loss passes to the customer upon Biomorph delivery of the Product to the carrier (FOB). The Customer or Customer’s Agent must note product shortages and damage on delivery receipts at the time of receipt. If the carrier damaged the Product while in transit, the Customer has the sole obligation of seeking any recourse against the appropriate carrier. Claims against Biomorph for shortages and errors must be made within seven (7) days of the date of delivery. All shipments are insured by the carriers against damage en route. VERY IMPORTANT: You must report damaged cartons or merchandise immediately at (888) 302-DESK and note on the delivery slip BEFORE the trucker leaves. If shipment is left by UPS then please contact them and state that there was damage. IF DAMAGE IS NOT STATED ON THE DELIVERY SLIP, AN INSURANCE CLAIM CANNOT BE MADE. PLEASE RETAIN ALL PACKAGING FOR LATER INSPECTION – THIS IS CRUCIAL TO AFFECT ANY DAMAGE CLAIMS.

Warranty

Standard Warranty

In all cases products are covered by limited manufacturer’s warranties which warrant the products against defects in manufacturing, meaning that if a product is not manufactured correctly and any part of it is proven to be defective it will be repaired or replaced, depending on the stated conditions. Biomorph will facilitate troubleshooting and warranty support to the best of our means. In addition, all shipments are insured by the carriers when in transit, so any damage that occurs during shipping is their responsibility. However, it is vitally important that the freight damage claim procedures are followed (see below). Biomorph sells high-quality, fully supported products that will please for years to come and that can be purchased with complete confidence. Biomorph utilizes frame components from several manufacturers, depending on the desk model. Biomorph also sells chairs, add-ons, and other items as a preferred reseller for established quality brands including Humanscale, Waldmann, HAG, HAT Collective, and others, and these manufacturer warranties will apply in all cases.

Note: Products sold through this website that do not bear the Biomorph brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. Biomorph’s Limited Warranty does not apply to products that are not Biomorph branded, even if packaged or sold with Biomorph products. Please contact the manufacturer directly for technical support and customer service.

IN ALL CASES CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF GOODS.

Level2Plus, Flexo Series, Plus Series Desks

HAT Collective manufactures motorized frames in Denmark and they support all frame warranties.

The seller warrants that its products will be free from defects in material and workmanship when the title passes to the buyer. Seller will repair (only pre-approved labor and service costs are covered under this warranty) or replace (or issue a prorated credit if a similar product is no longer available), at its discretion, any defective product without charge (shipping charges excluded). Electrical and mechanical components are warranted for 7 years.

Seller may require proof of purchase before performing any repairs or replacing any products during the warranty period. Except as specifically set forth above, Seller makes no warranties, express or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose. Repair or replacement of the product ordered from the Seller shall be the buyer’s exclusive remedy.

Seller will not be responsible for incidental or consequential damages.

SuperDuty 3D Laminate Thermofoil Desktops and Surfaces: All wood product surfaces and desktops carry a five (5) year manufacturing defect warranty. Any verified claims allow for either repair or replacement at the manufacturer’s option.

Painted Desktops and Surfaces:
All wood product surfaces and desktops carry a one (5) year manufacturing defect warranty. Any verified claims allow for either repair or replacement at the manufacturer’s option.

THIS WARRANTY DOES NOT APPLY TO:

Damage caused by a carrier.
Labor charges.
Normal wear and tear.
Defects caused by failure to follow instructions related to the product’s installation or intended use.
COM or other third-party materials applied to the products. Products are subject to improper use and conditions.
User modification of, or attachments to the product, including the application of your own materials
Damage resulting from misuse, negligence, accident, or alteration.
*Normal use consists of a 5-day, 40 hour work week.

This warranty shall be effective for the applicable time period starting from the date of purchase as shown on your original receipt or other proof of purchase. The warranty covers the original purchaser of the product. This warranty is voided if proper care, maintenance, and installation instructions are not followed.

THE EXPRESS WARRANTIES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM THE COURSE OF DEALING OR USAGE OF TRADE.

The remedies provided above are the Purchaser’s sole remedies for any failure of Seller to comply with its obligations regarding the workmanship of its Products. Correction of any nonconformity in the manner and for the period of time provided shall constitute complete fulfillment of all liabilities of Seller, with respect to or arising out of the Product furnished hereunder. Delay/Force Majeure Seller shall not be liable for failure to perform or for the delay in performance due to fire, flood, strike, or another labor difficulty, the act of God, the act of any governmental authority or of the Purchaser, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations, or due to any cause beyond its reasonable control. If any such event occurs, Seller may extend delivery dates by a period of time necessary to overcome the effect of such delay, allocate available Products or cancel any purchase order.

XO2 Series, Level 2 Desks

Electric Frame Component Warranty
Parts are guaranteed for two (2) years; however, the seller MAKES NO WARRANTIES, EITHER WRITTEN, ORAL, EXPRESS, IMPLIED, or STATUTORY relating to the LIMITATION OF goods purchased from or through the seller. THE RESELLER HEREBY EXCLUDES ANY WARRANTY OF BUYER’S REMEDIES MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Buyer waives all claims against seller relating to goods purchased from or through seller and agrees to assert all claims for breach of warranty, contract, or tort against the manufacturer of the goods. The parties agree that the buyer’s sole and exclusive remedy shall be for the repair or replacement of defective goods by the manufacturer in accordance with the manufacturer’s customary warranty. All specifications and engineering information have been obtained from the product manufacturers for the buyer’s convenience only. The seller does not assume responsibility for the accuracy of the information provided by the manufacturer.
Motor: 2 years
Metal Parts: 5 years
SuperDuty 3D Laminate Thermofoil Desktops and Surfaces: All wood product surfaces and desktops carry a five (5) year manufacturing defect warranty. Any verified claims allow for either repair or replacement at the manufacturer’s option.

Painted Desktops and Surfaces: All wood product surfaces and desktops carry a one (1) year manufacturing defect warranty. Any verified claims allow for either repair or replacement at the manufacturer’s option.

This warranty does not apply to:

Damage caused by a carrier.
Labor charges.
Normal wear and tear.
Defects caused by improper installation.
COM or other third-party materials applied to the products.
Products are subject to improper use and conditions.
Damage resulting from misuse, negligence, accident, or alteration.

Returns and Restocking

Issuing a Return

No freight damage or shortage claims may be made after 7 days from receipt. No returns after 30 days from ship date. No merchandise may be returned without the written consent of  Biomorph in the form of a return goods authorization and shipping instructions. Parts are only returnable if damaged or incorrect, otherwise, a restocking fee applies as follows: Assembled desks are not returnable. Opened unassembled parts with original packing materials – 35% of net invoice price plus round-trip freight charges; Unopened packaging – 25% of net invoice price plus round-trip freight charges. Refunds will be made after receipt and inspection of goods in our warehouse. Any unauthorized shipments will be refused and returned at the owner’s expense. Orders for custom and non-standard products are not cancelable. Post-shipment pre-delivery cancellations incur return and restocking charges. Shipments held over 15 days incur storage charges. Original manufacturer terms and conditions apply to non-Biomorph products sold under the dealership.

Design and Construction Changes

Learn More

In the interest of manufacturing improved products, design and construction changes may be effected without notice. Prices and conditions are subject to change without notice and will be posted on the website as soon as possible.

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